May 2008: Good Estimating, Customer Service Can Prevent Mistakes Before They Occur

Good estimating and customer service go hand in hand. At Rapid Bind, we strive to have estimates be as accurate as possible so your project can be turned around quickly with no surprises. If necessary, we'll make a pre-production sample on customer provided stock so you know what the finished product will look like. Why? Because this will help you win the job.

We certainly don't stop there. Sometimes the best print layout increases your bindery costs by more than your print savings. This is equivalent to winning the battle, but losing the war. We do our best to help you achieve the best total result, because this is what really counts.

There's one catch though. In order for us to better help you, we need to know more about your jobs. What is the end use? Is this going through the mail? Does the fold sequence have to be exactly the way you're asking, or is there any flexibility? Over the decades, we have formed close relationships with our customers. This familiarity helps a lot during the estimating stage because we know the results you expect.

We know fast estimate turnaround times can mean the difference in you winning or losing a job. We strive to have most estimates returned to our customers the same day as received.

Meet Our Estimating and Customer Service Team

Our team brings a wealth of experience to their posts.

Leslee Wilcox has been with Rapid Bind since 1992 and has 24 years of bindery experience. Leslee loves to travel and has been to Hawaii five times. As a hobby, she makes professional beaded jewelry.

Tom Hartman joined Rapid Bind in 1998 and has 20 years in the graphic arts business, including more than ten years on the printing side. When he's not tracking down a hot project quote, Tom likes to play golf.

Chris Garvey began at Rapid Bind in 1995 as a die cutting press operator. He became co-owner of the company in 2007. An avid outdoorsman, Chris spends a lot of his free time pursuing hunting and fishing.

The Rapid Bind Advantage
With a wide range of "under one roof" capabilities, including an experienced estimating and customer service team, Rapid Bind is always reachable in any way that's comfortable to you: phone, fax, e-mail or stopping by in person. Contact us to discuss how we can help you with your next project.